Customer information regarding the war in the Middle East

Dear Customer,
The recent escalation of the conflict in the Middle East has created significant uncertainty in global supply chains, logistics routes, and material markets. Consequently, industries may face disruptions, particularly in maritime transport and petrochemical supply.
The situation is evolving rapidly and is beyond our control. We would like to assure you that our team is fully mobilized to ensure a continuous supply.
Below you will find an overview of the current situation, our arranged actions, and what to expect in the coming weeks.

Potential results on global supply chains:

Cargo ships are avoiding the passage through the Street of Hormuz and the Red Sea, leading to route adjustments around Africa, which significantly delays delivery times and drives up freight rates.
This development is increasing pressure on raw materials, logistics, and energy, affecting the availability, delivery times, and prices of certain products.

Our actions

Supply and Procurement:

Within our supplier network, we take further actions to reinforce long-term agreements, increase local sources of procurement where possible, develop alternative raw material options, and maintain strategic stockpiles to mitigate potential delays.

Service continuity and communication:

We will inform you as soon as possible if any of your orders are at risk of delay. Order confirmations will be issued as usually, based on the delivery dates provided in the supply chain and our available capacity.
The data refers to the information available at the time of issue.
Should any limitations or delays arise, we will communicate closely with you to identify and qualify potential alternatives.

Pricing:

The current environment is leading to volatility in logistics, energy, and raw material costs, therefore certain price adjustments are definitely necessary.
In some cases, more upstream suppliers are already unable today to adhere previously agreed-upon prices due to material shortages or sudden cost increases.
We will continue to monitor the situation and inform you of any necessary adjustments as soon as possible.

How you can help us:

To facilitate planning and ensure the most efficient supply, we kindly ask you to place your orders as early as possible.
This letter aims to outline the current situation and serves general information purposes only.
We will continue to do our best to support you and thank you for your trust, cooperation, and partnership during this time of uncertainty.